Giving Amazon and eBay sellers what the marketplace never would: their own customer relationships

The challenge

• Marketplace owns the customer: sellers have no contact data after the sale
• Dissatisfied customers go straight to Amazon reviews instead of contacting the seller
• No upsell or re-engagement possible without customer contact information
• Post-sale service forced through slow, clunky marketplace messaging systems
• Every sale is a one-time transaction regardless of customer loyalty

What we built

• QR code generation: unique per product or SKU, trackable scans, included in packaging
• Branded mini-sites: 8 professional themes on seller subdomains (sellername.myqrguide.com)
• AI chatbot (Guidy): answers product questions and handles post-sale queries automatically
• Seller dashboard: scan analytics, customer database, campaign performance
• WhatsApp and email marketing tools: upsell and re-engagement to collected customer base
• Review prevention flow: captures dissatisfied customers privately before they leave public reviews

The results

Sellers capture customer contact data they would otherwise never have. Negative review rate drops because dissatisfied customers have a direct channel to the seller.